Privacy Policy

1. Introduction

Welcome to LoRaWAN Radon Sensor, operated by Nesos Group Ltd (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lorawanradonsensor.com, use our products and services, or otherwise interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, company name, and postal address when you submit enquiries, request quotes, or register products

  • Account Information: Username, password, and profile details if you create an account on our platform

  • Purchase Information: Billing address, delivery address, and payment method details (processed securely through our payment providers)

  • Communication Data: Records of your correspondence with us via email, contact forms, or customer support

  • Professional Information: Job title, industry sector, and company details for B2B relationships

2.2 Information from Sensor Devices

If you use our LoRaWAN radon sensors and associated cloud platform, we may collect:

  • Device Data: Sensor ID, firmware version, configuration settings, and operational status

  • Environmental Data: Radon measurements, temperature, humidity, and timestamp data

  • Location Data: General location information for sensor placement (as provided by you)

  • Network Data: LoRaWAN network information, signal strength, and connectivity status

2.3 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

  • Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, and access times

  • Device Information: Device type, unique device identifiers, and mobile network information

  • Cookie Data: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Process and fulfil orders for radon sensors and related products

  • Provide access to our cloud monitoring platform and analytics

  • Deliver real-time radon monitoring data and alerts

  • Offer technical support and customer service

3.2 Communication

  • Respond to enquiries and support requests

  • Send order confirmations and dispatch notifications

  • Provide important safety alerts and regulatory updates

  • Send product updates, maintenance reminders, and calibration notices

3.3 Improvement and Development

  • Analyse sensor performance and improve product accuracy

  • Develop new features and services

  • Conduct research on radon detection and monitoring

  • Optimise our website and user experience

3.4 Legal and Safety

  • Comply with legal obligations and regulatory requirements

  • Protect against fraud and security threats

  • Enforce our terms of service and policies

  • Protect the rights, property, and safety of our users and the public

3.5 Marketing (with consent)

  • Send promotional materials about new products and services

  • Share industry news and educational content about radon safety

  • Inform you about special offers and events

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment processing and fraud prevention

  • Shipping and logistics

  • Cloud hosting and data storage

  • Customer relationship management

  • Email communication services

  • Analytics and performance monitoring

4.2 Business Partners

  • Authorised distributors and resellers (with your consent)

  • LoRaWAN network operators for connectivity services

  • Integration partners for building management systems

4.3 Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws, regulations, or legal processes

  • Respond to government or regulatory requests

  • Protect our rights, privacy, safety, or property

  • Allow us to pursue available remedies or limit damages

4. Aggregated Data

We may share aggregated, anonymised data that cannot identify you personally for research, industry analysis, or public safety purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Secure socket layer (SSL) technology for website communications

  • Regular security assessments and vulnerability testing

  • Access controls and authentication requirements

  • Employee training on data protection and security

  • Incident response procedures

Whilst we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

  • Account Information: Retained whilst your account is active and for 6 years after closure for legal and tax purposes

  • Purchase Records: Retained for 6 years for warranty, tax, and legal compliance

  • Sensor Data: Environmental monitoring data retained for 3 years unless you request deletion

  • Marketing Communications: Retained until you unsubscribe or withdraw consent

  • Technical Logs: Retained for 12 months for security and performance analysis

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of your personal information

  • Rectification: Request correction of inaccurate or incomplete data

  • Erasure: Request deletion of your personal information

  • Restriction: Request limitation of processing

  • Portability: Receive your data in a structured, machine-readable format

  • Objection: Object to processing for direct marketing or legitimate interests

  • Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise these rights, please contact us using the details in Section 13. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences

  • Analyse website traffic and usage patterns

  • Improve website functionality and user experience

  • Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses approved by the UK Information Commissioner’s Office

  • Adequacy decisions for countries with equivalent data protection laws

  • Your explicit consent where required

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending an email notification to registered users

  • Displaying a prominent notice on our platform

The “Last Updated” date at the top indicates the most recent revision.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Data Protection Officer

Nesos Group Ltd
10 Sand Street
St Helier
Jersey
JE2 3QF

Email: privacy@nesosgroup.com

Phone: +44 (0) 1534 753225

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal information appropriately:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://ico.org.uk

14. Legal Basis for Processing (UK GDPR)

We process your personal information under the following legal bases:

  • Contract: Processing necessary to fulfil our contractual obligations to you

  • Legal Obligation: Processing required to comply with laws and regulations

  • Legitimate Interests: Processing for business operations, security, and fraud prevention

  • Consent: Processing based on your explicit consent for marketing and optional services

  • Vital Interests: Processing necessary to protect someone’s life (in emergency situations involving radon exposure)

15. Company Information

This website is operated by:

Nesos Group Ltd

Company Registration Number: 156158 (Jersey, Channel Islands)
Registered Office: 10 Sand Street, St Helier, Jersey, JE2 3QF
Website: https://nesosgroup.com